Terms of Service.

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of chilliebootmedia.com and, together with any signed service agreement, the services provided by Chillie Boot Media (“Agency”, “we”, “us”). By using this website or engaging our services, you (“Client”) agree to be bound by these Terms.

2. Definitions

• “Services” means brand strategy, website design and development, social media management, AI automation and systems, SEO and content marketing, and marketing strategy consulting, as agreed per engagement.
• “Deliverables” means the specific outputs produced under a service engagement, such as a website, designs, content, or campaign assets.
• “Service Agreement” means the signed document setting out the specific scope, fees, and terms for a client engagement, which takes precedence over these general Terms in the event of any conflict.

3. Engagement Process

Services are formally engaged via a written proposal and signed Service Agreement. No work commences on a project-specific basis until a deposit (where applicable) has been received, unless otherwise agreed in writing.

4. Client Responsibilities

To deliver services effectively and on schedule, the Client agrees to:

• Provide timely feedback, approvals, and access to relevant accounts (e.g. social media, advertising, hosting)
• Supply accurate business, brand, and product/service information
• Ensure any content, claims, or information supplied to us for use in campaigns complies with applicable law and any regulatory requirements specific to the Client’s industry (for example, financial services or insurance advertising regulations)
• Designate a single point of contact for approvals where a team is involved

5. Fees and Payment

Fees are quoted in South African Rand (ZAR) and payable as set out in the applicable Service Agreement or invoice. Monthly retainers are payable in advance of each service cycle. Late payment may result in the pause or suspension of active work until payment is received.

6. Revisions

Unless otherwise specified in a Service Agreement, deliverables include up to two rounds of revisions per content batch or project milestone. Additional revision requests beyond this may be quoted separately.

7. Intellectual Property

Upon full payment for a specific Deliverable, ownership of that final, agreed Deliverable transfers to the Client, excluding any pre-existing tools, frameworks, code libraries, or proprietary systems used by the Agency to produce it, which remain the property of Chillie Boot Media. Unless a non-disclosure or confidentiality agreement states otherwise, Chillie Boot Media retains the right to showcase completed work in its portfolio, website, and marketing materials.

8. Third-Party Platforms

Our services may involve the use of third-party platforms such as Meta, TikTok, Google, and LinkedIn. We are not responsible for changes to these platforms’ policies, algorithms, advertising rules, or for account restrictions or suspensions imposed by these platforms, provided our own conduct was not the direct cause.

9. No Guarantee of Results

While we apply professional skill, strategy, and diligence to every engagement, we do not guarantee specific outcomes such as lead volumes, sales figures, follower growth, search rankings, or advertising performance metrics, as these depend on factors outside our direct control.

10. Confidentiality

Both parties agree to keep confidential any proprietary business information, client data, campaign performance data, and internal strategies shared during the course of an engagement, both during its term and after its conclusion.

11. Non-Circumvention

Where the Agency introduces a Client to a subcontractor, freelancer, or third-party resource as part of an engagement, the Client agrees not to directly engage that resource independently of the Agency, without written agreement, during the engagement and for twelve (12) months thereafter.

12. Termination

Either party may terminate an ongoing engagement in accordance with the notice period specified in the relevant Service Agreement, or with 30 days’ written notice where none is specified. Immediate termination may occur in cases of material breach, unlawful conduct, or non-payment.

13. Limitation of Liability

Chillie Boot Media’s total liability arising from any engagement is limited to the fees paid by the Client for the specific service giving rise to the claim, in the preceding three months. We are not liable for indirect, incidental, or consequential loss.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa, and any disputes arising from them fall under the jurisdiction of the South African courts.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

Questions about these Terms can be sent to terence_ad@chilliebootmedia.com.